Please remember when you email us that there is a person at the other end of your email. We do make mistakes and will do our very best to correct them immediately. We are trying our very best to make your experience with us a satisfying one. And we respond positively to polite requests.
We reserve the right to deny a transaction or item that is priced incorrectly.
Human errors occurred in the data entry process. If you see a price that is
drastically different from the same style in other colors or that is hard to
believe--it is likely incorrect.
Should circumstances arise in which we agree to
refund, we reserve the right to charge a restocking fee of 8 - 15%, depending on
the circumstances, plus any shipping costs associated with your transaction. Our
suppliers charge us 20 - 25% for returns and will only accept a very limited
dollar amount each year.
1. How does the NEW Gift Registry work? TOP
You may now select items to put in your gift registry to be accessed by others wishing to purchase a gift for you. By merely adding items under your name and address, others will have the ability to examine your wish list and make purchases for you of items on it. This list may also be used by you to remember items that you wish to purchase in the future.
2. Is it safe to make credit card purchases on the Jewels For the Soul Website? TOP
YES...We use the latest encryption methods and intrust your purchase to a completely secure shopping cart which transfers your transactions to Trust Commerce Bank for collection from your Credit Card Co. We accept Master Card and Visa. If you wish to use American Express or Discover Card you may pay through Paypal. Paypal does not require membership. PLEASE DO NOT UNDER ANY CIRCUMSTANCES MAIL US YOUR CREDIT CARD NUMBER. Emails are not secure, though we will accept FAXed information.
3. Can I have my order shipped to someone as a gift? TOP
Customers who have purchased from us in the past may have items shipped to an address other than their billing address by emailing us and placing the separate mailing address in: Buyer's Special Instructions. WE WILL, HOWEVER, MAIL ALL OF ONE ORDER TO ONE MAILING ADDRESS. If you wish to have more than one shipping address, you must place an separate order.
All other purchases will be mailed to the credit card billing address only.
4. What payment methods do you accept? TOP
Credit Card (Visa, Mastercard), Paypal (in which you can use your usual payment method, Discover Card or American Express. You may also choose to send, a Money Order/Cashier’s Check
5. How do I pay by money order or cashiers check? TOP
If you choose to pay by money order/cashiers check, you will receive an email from us with instructions within 24 hrs. Your item(s) will be shipped upon receipt of the money order/cashier’s check. Your item(s) will be held for 7 days from the date of the emailed instruction. If your money order/cashier’s check is not received within 7 days, the jewelry will be made available to other buyers, and we will no longer accept money orders/checks from you for future payments.
6. What is your Shipping Policy? TOP
Items are mailed between 1 and 2 business days of purchase/payment, often sooner.
- At the time of shipment you will receive an email with a confirmation number which will indicate when your item was mailed. We can’t guarantee when you’ll receive your merchandise, only when it will be shipped.
- All items are packaged securely and shipped with a USPS delivery confirmation number.
- Currently, transactions of $125 or above include 1st Class Shipping free (to one address only) otherwise the cost is $4.00.
- Transactions at this time that our greater than $350 are Free Priority Mailing, or Priority Shipping may be purchased for any transaction for $6.00.
- Free shipping is NOT INCLUDED WITH EXCHANGES OR SPECIAL ORDERS.
- We ship to a limited number of foreign countries. Including England, Canada and Australia. Please email us for information on other countries. Shipping charges are: Global Priority (1 - 2 items = $9.00; 3 - 4 items = $17).
We retain the right to change our shipping policies/prices at any time, without notice.
If you need your jewelry urgently, we strongly suggest you consider choosing USPS Express Mail for a cost of $22. Also, it is helpful if we receive an email from you stating the urgency so that we do not wait until the end of the day for shipping Express mail.
7. Do you charge Sales Tax? TOP
Sales tax will be added to California purchasers only (8%). This is required by State law, we have no control over the collection of this tax and receive no benefit from the collection of these taxes. They are merely passed on to the State.
CA buyers who are frequent buyers may contact us (PRIOR TO YOUR PURCHASE) for a discount code to help eleviate some of the cost of CA taxes. You must have purchased a minimum of $250 total from our web store in the past six months to be eligible for our discount voucher. This is not automatic, but must be requested prior to your purchase. It will entitle you to 5% off your entire sale, though it does not affect the tax rate 7.75%.
8. Do you ship Internationally? TOP
We ship to Canada, United Kingdom, and Australia. All payments must be made in US dollars. We ship Global Priority and there is no tracking or insurance available on this method. If you wish to a speedier method (Global Express), please contact us by email to determine the cost which is much greater, but is covered by insurance.
9. What is your Repair Policy? TOP
Sorrelli jewelry and Ayala Bar come with a lifetime guarantee which means your item may be repaired at any time. These returns generally take 4 - 6 weeks.
Other manufacturers also warantee their own jewelry to differing degrees.
Should your jewelry need repair:
- Please email us prior to returning your item for a Repair Authorization number.
- Do not return your item without this number or we may not be able to identify your item.
10. What is your Exchange Policy? TOP
We will EXCHANGE both sale and non-sale items for up to 15 days of receipt according to the delivery confirmation. This deadline will be strickly enforced. This means that we must receive the item being exchanged in our office by the 15th day, with a valid Return Number on the outside of the package. WE WILL NOT ACCEPT ITEMS RETURNED PAST THAT DATE OR WITHOUT A VALID EXCHANGE NUMBER ON THE OUTSIDE.
WE WILL NOT REFUND PURCHASES UNDER ANY CIRCUMSTANCE unless an item is out of stock when purchased. We are a small discount business and in order to maintain this status must strickly enforce this policy. SHIPPING COSTS BOTH WAYS ARE THE RESPONSIBILITY OF THE BUYER.
SPECIAL ORDERS ARE NOT RETURNABLE. We send confirmation letters prior to ordering your special order in which you are given the opportunity to reject the order. Once the confirmation is accepted, payment for the item is the buyers responsibiility
11. How do I return an item? TOP
Email us immediately upon receipt of item to obtain a Return Authoization Number. (Your item should be mailed back right away, even if you are unsure of what you wish to exchange your item for.)
All returns must be in the original, unused condition, with tags, or other materials originally mailed, and must be perfectly re-sellable.WE WILL NOT BE RESPONSIBLE FOR ITEMS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER, nor will we accept a return that is in a condition we consider unacceptable for re-sale.
Please include a copy of your packing slip. Your Return Authorization No. should be placed on the OUTSIDE of the package to insure that we connect the return to you.
When you have decided on the exchanged item, email us and we will handle the exchange, DON’T PURCHASE THE NEW ITEM FIRST,or it will be considered a new purchase.
REMEMBER, SPECIAL ORDERS ARE NOT RETURNABLE FOR ANY REASON, so be sure of what you wish to order prior to placing the order.
We log your return in when it arrives to note the date of return, but we only handle returns on the weekends or when we have time. We do not have the ability to process these immediately. If we receive an item on Monday, please do not expect to hear from us until we have extra time or on the following weekend.
12. How do I place a Special Order for items not on the web site or items that are currently out of stock? TOP
Please email us.
A $10 fee MAY be applied to all Special Orders. These orders often take 2 - 6 weeks for us to receive from the manufacturer.
Please remember that Special Orders are not returnable. All Special Orders require pre-payment. Once a special order has been confirmed by you we consider it placed and it is not eligible for cancellation by the customer.
13. I have visited other web sites that do not have all of these rules and policies, why do you? TOP
We pride ourselves in keeping our prices affordable and we operate on a low profit margin and with few employees. Therefore, we do not have the luxuries that many larger business enjoy.
Refunds are very expensive to us because we are charged the same percentage fee with credits that we are charged with the purchases. To keep our prices down, we must eliminate these extra fees. Our pledge to you though is to always attempt to give the best possible personal customer service.
14. What happens if my email is unanswered? TOP
Please be assured that we answer every email, generally within hours, but always within 24 hrs. If you do not receive an email from us, it is because either our security system has blocked your incoming email or yours has blocked our answer.
A) Check your junk mail to see if our reply is in there;
B) Put our email address in your address book and resend your email;
C) Send a FAX to (858 793 9323).
We are very sorry, but we are not staffed for phone service. We will however, soon have live chat on our website so that you may receive immediate answers.
Please email us at anne@jewelsforthesoul.com or sales@jewelsforthesoul.com should you have questions that were not answered above.
15. What is your LOWER PRICE GUARANTEE? TOP
If our prices isn't the lowest you find...in our attempt to ALWAYS offer lower prices than our competitors, we will honor any provable price on an item and give you an additional 10% off that item for taking the trouble to come to us! Additionally we normally have lower shipping fees (and often zero shipping fees) and no taxes (or in the case of CA residents, reduced taxes - see above).
We always check prices on our competitors hopefully we've been successful at keeping our prices down for you.
